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Frequently Asked Question

  • Why do we need upgrade to FTM 2019 ?
    If you haven’t use the feature to connect Family Tree Maker to Ancestry.com through FTM 2017, then you have to upgrade it to Family Tree Maker 2019 as Mackiev has already stop the sync of FTM 2014 and the older version.
  • Does the new FTM 2019 software supports older version back up file?
    Yes however it also depends on what particular FTM version you have. New FTM versions support older versions backup files. You can simply restore them choosing Restore from the File menu. However you should definitely try for some careful syncing, compact first and make a full backup (File>Backup). Then if you get a sync failure, just restore your backup and don’t sync again until the weather’s back to green.
  • Does FTM 2019 support GEDCOM files?
    Yes Family Tree Maker 2019 supports GEDCOM files. FTM database can be converted into a GEDCOM file by using the FTM program to export in GEDCOM format. You can also restore the backup file and export a GEDCOM file yourself and also you could follow the process of exporting a GEDCOM remotely.

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