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Privacy Policy

At Familytreemakersupports.com we understand privacy online. We keep users information secure.

We do not collect any information from the site visitors without their permission. Personal identifiable information is not collected without user concern.

What personal Information is collected?

Basic user information from the visitors.

We collect name, address, phone no from the authorized visitors.

How we use the Personal Information?

We use personal information to make our service and offerings more optimized. We may also contact authorized customers to provide the requested information.

Refund Policy

We at Familytreemakersupports.com, accept refund at certain conditions.

You need to place a refund request for any service or subscription within the 30 days of purchase. The refund request will be processed within 8 days from the date of request.

Charges Applicable for Refund Request

If refund request is made within 24 hours, no cancellation charge will be applied.

If the licensed version of the family tree maker software is installed on the device (desktop/laptop) there will be no refund as the installed software cannot be sold again.

If refund request is made with the 15 days of purchasing of service or subscription, a cancellation charge of 50% is applied. 

If refund request is made before 30 days of purchase then the cancellation charge will be 70% and rest 30% will be refunded back to the user.

Refund request after 30 days, no refund will be provided.

How to Request Refund?

You can request refund over our toll free number: – +1-888-575-2545. We dont process refund request over chat.

We don’t refund under following conditions.

Download and unzipping issues

Product not as described

If you face any issue, contact us on +1-888-575-2545.

Terms & Conditions

We don’t have any relation with any company and brand. (We don’t have any relation with MacKiev, ancestry or any other genealogy software) We provide online remote support service for Family tree maker software.

Our terms & conditions

Our terms & conditions are set for all family tree maker users without any restrictions from Familytreemakersupports.com.

You:

Should not breach law in any condition

No fraud service is used in any condition

Should not send personal information or unauthorized letters

Should not send inappropriate or harmful data

Do not copy Website data and content

Do not access company details without prior permission

Serious action will be taken in the case of any terms & conditions compromised or infringed. With zero tolerance policy if someone harm or damage the reputation of the company and may led to quick termination of services.

The use of Familytreemakersupports.com Properties and proprietary rights for Familytreemakersupports.com.

The contained layouts, design, contact and data on the website is company property and should not be copied.

Our website is copyrighted and you cannot use our trademark.

You can use familytreemakersupports.com properties for noncommercial or personal use.

You may interact with us through ratings, reviews, forums, comment, question & answer and email communication. The information submitted by you should not contain any other website links, false information, harmful computer codes, illegal, hateful, harmful, racist, harassing or threatening. Any such incident will lead to discontinuous of service. Again we confirm that the information we collect from you will not pass to any third party.